Privacy Policy

1. Introduction

Kelele Hodari respects your privacy.

This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, purchase our products, or engage with our services.

By using this platform, you agree to the practices described below.

2. Who We Are

Kelele Hodari (“we”, “us”, “our”) is a clarity-focused platform offering digital products, reflection tools, and guided sessions.

We collect and process personal information only as necessary to deliver these services effectively and responsibly.

3. What Information We Collect

We collect only what is necessary to serve you.

a) Information you provide directly

When you:

• Make a purchase
• Book a session
• Contact us

We may collect:

• Name
• Email address
• Phone number
• Address/ City
• Payment details (processed securely via third parties)

b) Automatically collected information

When you browse the website:

• IP address
• Browser type
• Device information
• Pages visited and interaction behaviour

This helps us improve your experience.

c) Optional information

If you choose to share:

• Feedback
• Testimonials
• Survey responses

This is always voluntary.

4. How Your Information Is Used

We use your information to:

• Process orders and deliver digital products
• Manage bookings and communication
• Improve our website and services
• Send updates (only where relevant or consented)
• Maintain security and prevent misuse

We do not sell your personal data.

5. Payments & Third-Party Services

Payments are handled securely through third-party providers such as:

• Shopify
• Pesa Pal
• Card processors

These providers process your payment information under their own privacy policies.

We may also use:

• Analytics tools (e.g., Google Analytics)
• Marketing platforms (e.g., Instagram, Meta)

7. Sharing of Information

We only share your information when necessary:

• With service providers (payments, hosting, analytics)
• To comply with legal obligations
• To protect our rights or prevent fraud

We do not share your data for unrelated third-party marketing.

8. Data Retention

We keep your information only as long as necessary to:

• Provide services
• Meet legal or regulatory requirements
• Resolve disputes

After this, data is securely deleted or anonymized.

9. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent to marketing communications

To exercise any of these rights, contact us directly.

10. Security

We take reasonable measures to protect your personal information from:

• Unauthorized access
• Misuse
• Loss or alteration

However, no system is completely secure, and use of the platform is at your own discretion.

11. Third-Party Links

Our website may contain links to external platforms.

We are not responsible for the privacy practices of those websites.
We recommend reviewing their policies separately.

12. Minors

This platform is not intended for individuals under the age of 18.

We do not knowingly collect data from minors.

13. Legal Framework

We aim to comply with applicable data protection laws, including:

Kenya Data Protection Act (2019)
GDPR (where applicable)
CCPA (where applicable)

14. Changes to This Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page.

15. Contact

For questions or requests regarding your data:

Email: hello@kelelehodari.co.ke